If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA. If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start. If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Look at the Status and Startup Type values. In the Services window, scroll down the list and find Windows Image Acquisition (WIA). In Windows, search for and open View local services. If WIA is not activated, scan jobs can fail. If the error persists, continue to the next step. Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue. Step 3: Check Windows Image Acquisition settings During the installation, select HP Smart or the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection. Fortunately, Windows 10 has an app called Windows Scan that simplifies the process.
#My scanner won t work with windows 10 drivers#
The other reason behind scan function not working can be that the complete drivers are not installed on the system or PC.
#My scanner won t work with windows 10 install#
This guided service automatically locates the correct print driver or app for your computer operating system version.įollow the instructions to download and install the driver or app. Why is my printer working but not my scanner Printer scanning to computer may not work because scan to PC setting is either disabled. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.Ĭlick the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal. In Windows, search for and open Control Panel. NOTE:ĭo not disconnect the printer from the network when uninstalling the software.ĭisconnect the USB cable from the printer, if necessary.
Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. Step 2: Uninstall and reinstall the printer software Follow the steps below to resolve the issue-ĭownload and run HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.Īfter the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.
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